Customize this Outstanding Front Desk Agent Resume Sample

Customize this Outstanding Front Desk Agent Resume SampleCustomize this Outstanding Front Desk Agent Resume SampleCreate Resume Claudia Jones100 Broadway LaneNew Parkland, CA, 91010Cell (555) 987-1234example-emailexample.comProfessional Summary Front Desk Agent with more than five years experience helping guests check in upon arrival and check out at the end of their stays. Adept at helping them find things to see and do in the city, providing them with additional resources when needed and ensuring they have a pleasant trip. Specialize in making arrangements to better the experiences those guests have.Core QualificationsCustomer ServiceGuest RelationsMicrosoft Word and OfficeTime ManagementGuest ManagementFriendly and ProfessionalExperience Front Desk Agent, November 2011 March 2015 Cityland Resort and Spa, New Cityland, CAGreeted guests within seconds of them arriving at the lobby and helped check them into the systemResponsible for overseeing the satisfaction of more than 100 gue sts every dayWorked with the concierge to provide guests with tickets to popular activities and attractionsArrange for guests to receive spa treatments in their roomsResponded to complaints guests made in person and after they left the resort Front Desk Agent, July 2009 October 2011 Red Ribbon Hotel and Resort, San Diego, CAResponsible for keeping the front desk and lobby clean and well maintainedTransferred reservations made online and over the phone to the computer systemEnsured that there were enough rooms for the reservations made in the systemGave guests advice and ideas on what to do near the hotelHelped guests book surfing, snorkeling and other classes nearbyEducation 2009 New Cityland High School, New Cityland, CA High School DiplomaCustomize ResumeWhy Is This a Good Front Desk Agent Resume Sample?The front desk agent resume sample starts off with a three-statement summary of the candidates professional experience. It indicates the standort shes held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. In the summary, the candidate also presents her end goal to better the experiences those guests have. Employers appreciate forward-thinking staff, so including her overall aim adds to the effectiveness of the summary. Following the summary, the core qualifications section outlines specific skills the applicant has developed. Since a front desk agent is an organizations first contact with customers, the list of qualities focuses primarily on competence in serving clients. Customer service, guest relations, and guest management all include the words customer or guest, while friendly and professional service implies interaction with clients. Concentrating on the most significant aspects of a front desk agents role strengthens the core qualifications section of this resume sample.Keeping the overarching goal of satisfying customers at the forefront, the candidate in the front desk agent resume sample offers specific numbers in the experience section. Rather than state her position as overseeing customer satisfaction, she expands the description to include the fact that she worked with over 100 guests each day. Numbers provide measurable evidence of a candidates job responsibilities. Whether you include the number of guests (as seen here) or add statistics to demonstrate your contribution to profit gains, you want to present concrete proof of your work, and figures do that as well as anything.Finally, in the front desk agent resume sample, the education section demonstrates the basic format for someone who has graduated from high school but not yet completed college. Notice the name of the school, the location, and the graduation date are all included in this section. Should this candidate go on to earn college degrees, she should no longer list her high school diploma.